2021年1月1389国开电大本科《管理英语4》期末考试试题及答案

2021年1月1389国开电大本科《管理英语4》期末考试试题及答案 一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。

1.―Terribly sorry to interrupt， but may I use your dictionary? ―Yes，________ A.of course. B.it doesn＇t matter. C.no hurry. [答案]A 2.―Do you mind if I use vouchers to spend in a restaurant? ―___________________ A.Yes， please. B.Not at all.Goa head. C.No， thank you. [答案]B 3.―I think I have made a great mistake. ―___________________ A.I don＇t think so.You really made an error. B.I don＇t think so.It＇s really terrible. C.I don＇t think so.It＇s not your fault. [答案]C 4.―___________________ ―I＇d like to have this film developed. A.What＇s it? B.May I help you? C.What do you want? [答案]B 5.―Jack， I＇d like to have your opinions about my written report. ―________But I have one suggestion. A.That’s a good idea. B.You are too modest. C.It looks fine to me. [答案]C 二、词汇与结构(每小题2分，共30分) 6-20题：阅读下面的句子，从 三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

6.She was very adaptive and soon adapted_________the campus life. A.with B.as C.to [答案]C 7.All_________glitters(闪闪发光) is not gold. A.which B.that C.what [答案]B 8.This is the man_________last night. A.whom I saw him B.who Is a whim C.whom I saw [答案]C 9.I would recommend that you_________on following through with projects. A.worked B.work C.would work [答案]B 10.They weren’t too keen_________the idea at first because they thought it was not practical enough. A.of B.on C.in [答案]B 11.On hearing the news of_________the major exam again， the girl burst into tears. A.her having failed B.she failed C.her being failed [答案]A 12.It is through enthusiasm and quiet intensity_________we transform creativity and vision into the technologies. A.which B./ C.that [答案]C 13.Although we can＇t compete in terms of size， I_________believe we hold an advantage in terms of dedication to customer service. A.did B.do C.have [答案]B 14._________on the hilltop， you could enjoy the scenery of the city bathed in the sun. A.Stood B.Stand C.Standing [答案]C 15.Without his assistance， I_________the research last month. A.would not have completed B.could not finish C.should not finish [答案]A 16.Fearing the reactions of top managers， middle managers remained_________Or provided optimistic， filtered information. A.silence B.silent C.silently [答案]B 17.I will ask them to_________a new design， something a bit more toned down. A.come in B.come across C.come up with [答案]C 18.Good work_________good pay. A.deserves B.requests C.deserts [答案]A 19.The responsibilities in handbook_________that managers have to be concerned with efficiency and effectiveness in the work process. A.imply B.indicate C.interrupt [答案]A 20.At a rough_________， we will take another four weeks to finish this plan. A.value B.account C.estimate [答案]C 三、阅读理解(每小题4分，共40分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。

Passage 1 If there＇s one word that captures the essence of what is occurring in the world today，it＇s“change.”Downsizing， reorganizing， and cutting costs， are now the norm for survival.No industry is exempt.Even the most conservative institutions are undergoing significant change just to survive. Change management has always been an issue of debate amougst scholars：how can employers create suitable conditions for a successful change process?And what can employees do to get through it? Tips for dealing with change in the workplace. ●Make yourself aware that change happens：it happens in personal life， it happens in your professional life.You can not live in the past， so denying that change could occur only makes things more complicated for you. ●Stay alert in the workplace：know what is happening around you.When you come across clues that hint change is on the way， acknowledge them! ●Maintain open communication channels：Don＇t lay back and expect things to pass you by smoothly.You need to get acquainted with the occurring changes.Seek more details from your management and peers to for man accurate understanding of the matter.Be transparent and honest about your fears：dealing with the unknown is often resented and daunting.Make the picture as clear as you can. ●Assess yourself：Changeisatimewhenone＇sconfidenceaboutone＇sskillsand capabilities gets shaky.Recognize your strengths and where you could bring them into play.At the same time， stay aware of your developmental areas and work on improving those. ●Don＇t be stiff：It will make the change process much harder if you are rigid.Be flexible enough to look at the different angles of the change and see where you could apply your “existing”skills and knowledge， and what news skills you need to acquire. ●Stay optimistic：Keepapositiveattitudeanddon＇tletyourselfdrowninuncertainty.Involve yourself in the new process；

locate yourself properly in the new scenario.Adjust!“You can＇t get to the top of Everest by jumping up the mountain.You get to the mountaintop by taking incremental steps.Step by step， you get to the goal”， says Robin Sharma， one of the world＇s most-sought-after leadership and personal success experts. 21.Enterprises carryout downsizing， reorganizing and cutting costs in order to_________. A.survive B.cut down on the number of workers C.reshuffle the organization [答案]A 22.“No industry is exempt”means_________. A.No industry is an example B.No industry is an exception C.Not every industry can be exempted [答案]B 23.The following questions are often discussed among scholars EXCEPT_________. A.How can bosses create favorable conditions for change B.How can productivity be increased C.What can workers do to get through change [答案]B 24.How many suggestions does the author put forward? A.4 B.5 C.6 [答案]C 25.From the passage， we know that Robin Sharma is _________. A.an expert on leadership， and personal success B.a great leader C.someone who likes to play the game of Hide and Seek [答案]A 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。

Passage 2 It＇s no secret that good leaders are also good communicators.Indeed， communication and leadership are inextricably tied.How can you galvanize， inspire or guide others if you don＇t communicate in a clear，credible and authentic way?Here are 5essential communication practices of effective leaders：
1.Mind the say-do gap.Trust is the bedrock of effective leadership—your behavior is your single greatest mode of communication， and it must be congruent with what you say.If your actions don＇t align with your words， you a restoring up trouble for the future. 2.Make the complex simple.Effective leaders distill complex thoughts and strategies into simple， memorable terms that colleagues and customers can grasp and act upon.The most important thing is to clarify what you want to say， lookout for technical jargon and avoid business speak， which add complexity.Say what you mean in as few words as possible. 3.Find your own voice.Use language that＇s distinctly your own；

let your values come through in your communication.Correct use of language and grammar are important， of course， but don’t become overly fixated on eloquence for eloquence＇s sake；

concentrate on being distinct and real.People want real， people respect real， people follow real. 4.Be visible.Visibility is about letting your key stakeholders get a feel for who you are and what you care about.Don’t hide behind a computer and only interact with people electronically—see them face to face and voice to voice， and interact with them in a real，substantial way.In today＇s environment， where people are often burned out， it＇s important for employees to have a personal connection with you and the work you believe in.Show the people that work for you that you＇re engaged and that you care about them and their work.5.Listen with your eyes as well as your ears.Effective communication is a two-way process， and good leaders know how to ask good questions， and then listen with both their eyes and their ears.Because you are in a position of authority， others maybe reluctant to express their real opinions to you directly.You won’t always get direct feedback， so you need to also be able to read between the lines and look for the non-verbal cues. 26.Communication and leadership don＇t always go hand in hand. [答案]F 27.The say-do gap happens when people misunderstand their leader＇s intention. [答案]F 28.Using technical jargon makes a leader convincing. [答案]F 29.Communicating sincerely is always the best. [答案]T 30.Observation is as important as communication when you want to know what people really think. [答案]T 四、写作（共 20 分） 31.根据要求写作文。

Write at least 120 words about an event caused by different understandings of the workplace culture.You may need to include the 5Wsand1H elements.(Who/When/Where/Why/What and How).

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