【2021年1月1380国开电大本科《商务英语3》期末考试试题及答案】2020国开商务英语3

2021年1月1380国开电大本科《商务英语3》期末考试试题及答案 一、交际用语(每小题2分，共10分) 1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。

1.―___________________ ―According to law， they refer to transportation， construction， finance， insurance and the like， A.Do you know taxable services? B.How do you like taxable services? C.What do you mean by taxable services? [答案]C 2.―Good morning.Far East Logistics Company._______________. ―Good morning.This is Maggie Bonner，I would like to know your freight forwarding business. A.May I help you? B.What do you want? C.Who is that calling? [答案]A 3.―We would like to place an order for some of your C&.Z desk units. ―___________________ A.Certainly， we keep a large supply in stock B.Delivery dates depend on your location C.We recommend payment by letter of credit [答案]A 4.―I think a bus stop advertisement is a very wise chance to promote our products. ―___________________ A.Our products are popular. B.You said it. C.I don＇t like advertisement. [答案]B 5.―Then， what kind of music are you going to have in the background? ―___________________ A.This is obviously too heavy.People won＇t be able to carry it. B.We＇d better use light ones.They make the audience feel comfortable. C.Our main goal is to establish our brand name among our target audience. [答案]B 二、词汇语法(每小题2分，共30分) 6-20题：阅读下面的句子，从 三个选项中选出一个能填入空白处的正确选项，井将答案序号写在答题纸上。

6.You can send them gifts_________your most loyal customers. A.in reply to B.with regard to C.in honor of [答案]C 7.Our bank provides you quick and_________electronic remittance for individuals. A.determined B.convenient C.com for table [答案]B 8.You are the right person for the job that_________your application to the advertisement. A.relates B.recognizes C.replies [答案]A 9.Sometimes your body language， gestures and expressions may tell people_________about you than the words you use. A.most B.more C.much [答案]B 10.Our new type of treadmill_________release next month. A.is due to B.is due for C.is due [答案]B 11.We will_________an order with your company for digital cameras. A.reserve B.book C.place [答案]C 12.A sales department_________many people who are based in different parts of the country or the world. A.consists of B.insists on C.persists in [答案]A 13._________you go to visit a new customer to negotiate a sale， you should find out as much as you can about them. A.Soon after B.While C.Before [答案]C 14.One of the ways to help you stay_________is to engage in a quick conversation with high-energy colleagues. A.energized B.affected C.discouraged [答案]A 15.One of the advantages of online banking is that it allows you to transfer money between accounts_________. A.relatively B.effectively C.emotionally [答案]B 16.According to law， they refer to transportation， construction， finance， insurance and_________. A.others B.the things C.the like [答案]C 17.Are there any other features worth_________about the organization of the company? A.mentioning B.to mention C.mention [答案]A 18.A good salesperson is good at listening to and taking note of_________different people tell him. A.what B.whether C.how [答案]A 19._________an effective manager lies in knowing the right management style. A.Be B.Is C.Being [答案]C 20.An IT system at a personal computer manufacturer may help a manager_________the information and recommend an action. A.analyzing B.analyze C.to analyze [答案]B 三、阅读理解(每小题4分，共40分) 21-25题：阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。

Passage l Hard sell and soft sell are important business terms and useful strategies for sales staff to know and understand.Both of them can work.The effect depends on the type of customers and the type of products. A hard sell is a kind of more direct and forceful sales tactics.The salesperson just keeps explaining how good the product is， why people should buy it and even how the prices might in er ease if the consumer walks off. A soft sell is a different approach.The salesperson tries to build trust with consumers.He doesn＇t put pressure on them to buy things， just recommending a product and letting the consumers make their own decisions. An example of soft sell is to distribute free samples to which customers often respond favorably.Businesses can use free samples to build rapport and engage customers in products or services， Recommending products between friends is a littlebit like doing soft seling.People don＇t really care if someone else buys the product.They are just giving their honest opinions and trying to be helpful. Humor in advertising is also used to attra et the consumer’s attention and get them interested in the products or services.Customers often resist hard sales tactics， thus making soft-selling much more effective for success. 21.Customers often_________hard sales tactics， thus making soft-selling more effective for success， A.resist B.oppose C.object [答案]A 22.Examples of soft sell mentioned in the passage include_________. A.collecting free samples from customer B.recommending products among friends C.telling customers that the products are good [答案]B 23.Making humorous advertisements is one of the approaches companies use to_________. A.reduce selling costs B.attract people＇s interests C.avoid the shortage of sales staff [答案]B 24.According to the passage the author indicates that_________. A.soft sell is preferred by business companies B.hard sell is rarely resisted by customers C.soft sell is expensive [答案]A 25.What＇s the topic and main idea of the passage?_________ A.Selling Strategy-Sales Staff B.Sales Staff—What Sales Staff Should Know C.Selling Strategy Hard Sell and Soft Sell Strategies [答案]C 26-30题：根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。

Passage 2 International trade is the exchange of goods and services between countries.It gives consumers and countries the opportunity to be exposed to goods and services not available in their own countries.Almost every kind of product can be found on the international market：food， clothes， spare parts， oil， jewelry， wine， stocks， currencies and water.Services are also traded：tourism， banking， consulting and transportation.A product that is sold to the global market is an export， and a product that is bought from the global market is an import. International trade can benefit us a lot.Trading globally allows us to expand our markets for both goods and services that otherwise may not have been available to us.If you walk into a supermarket and are able to buy Indonesian bananas， Brazilian coffee and a bottle of French wine， you are experiencing the effects of international trade. International trade brings US both advantages and disadvantages.For instance，international trade may also make the world economy easily affected by factors like prices，supply and demand， as well as global events.Political change in As a， for example， could result in an increase in the cost of labor， thereby increasing the manufacturing costs for an American sneaker company based in Malaysia， which would then result in an increase in the price that you have to pay to buy the tennis shoes at your local mall.A decrease in the cost of labor， on the other hand， would result in you having to pay less for your new shoes. 26.International trade exchanges goods and services between different countries and regions. [答案]T 27.Every kind of goods and services can be found on the global market. [答案]F 28.A product that is bought from the global market is an export. [答案]F 29.International trade may easily affect world economy. [答案]T 30.Political change in one country has nothing to do with international trade. [答案]F 四、写作(一篇作文，共20分) 31.根据要求写作文。

Write a recommendation letter for Li Hua who has been working in your company for 5years.You may include the information below：
●his work experience and strengths ●his character and personality ●oh is reasons for leaving the present job， etc. 备注翻译：
为在贵公司工作5年的李华写一封推荐信，你可以包括以下信息：
他的工作经验和长处 他的性格和个性 他离职的原因等。

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